ISLANDIA, N.Y., December 9, 2010 -- CA Technologies (NASDAQ: CA) today announced the results of an independent study revealing that North American businesses are collectively losing $26.5 billion in revenue each year as a result of slow recovery  from IT system downtime. In fact, such downtime reduces the average company's ability to generate revenue by 29 percent.
The study quantifies the financial losses that occur when businesses cannot quickly recover from service outages. Based on results from 200 companies across North America, it reveals that the average respondent suffers 10 hours of IT downtime a year-which translates to more than 1.6 million* hours across North America.
During these periods of downtime, respondents estimate that their ability to generate revenue is reduced by nearly a third (29 percent). Even after service is restored to critical systems, businesses experience an additional 7.5 hours of compromised operation because of the time it takes to recover lost data . Across North America as a whole, that amounts to another 1.25 million** total hours of impaired business performance. Respondents estimate that during this post-outage impairment, their ability to generate revenue is still reduced by an average of 17 percent.
The study found that much of this considerable cost to businesses and the economy can be avoided through better data protection strategies that enable more rapid recovery of critical services.
"IT organizations can't always prevent service outages, but they can take the right steps to improve the speed of recovery when outages occur," said Mike Crest, general manager, Data Management, CA Technologies. "This will become even more important as businesses become increasingly dependent on both traditional and cloud IT services for the ongoing generation of revenue."
The study also highlights significant differences across market segments, such as financial services (where companies lost an average of $224,297 per year) and the public sector (with agencies losing only $99,094 per year). This was due to the amount of revenue generated by those respective segments-since the public sector experienced the highest amount of downtime (16.6 hours per year compared to the overall average of 10.0 hours).
Other key findings included:
-- 71 percent of companies surveyed said that the IT services affected by outages were mission-critical.
-- The departments most likely to experience downtime were operations (62 percent), finance (48 percent) and procurement (39 percent). (continued...)
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