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ChaCha Debuts Human-Powered Mobile Search ChaCha Debuts Human-Powered Mobile Search
By Jennifer LeClaire
January 3, 2008 11:30AM

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ChaCha, a new text-based mobile service that promises the same kind of concierge-style help offered by most cellular service providers through dialing 411, has a real opportunity in what is still an open field in mobile search, according to analyst Greg Sterling. "ChaCha is different from most of what's out there," Sterling said.
 


Watch out Google, ChaCha is doing a mobile search dance uniquely its own. ChaCha on Thursday announced a new service Relevant Products/Services that allows users to text questions of any kind to 242242, which spells ChaCha on most mobile phones, and receive answers back by text.

While the service might not look unique at first glance, it is actually a real human being that sends the answers back. The service is currently available as a free trial, although the company said it plans to offer subscriptions in the future.

Much like the 411 concierge-style services currently offered by most cellular services providers, ChaCha promises to answer questions that people can't find easily while on the go.

For example, you could ask, "I'm at the corner of 42nd & Broadway in New York City. Where can I get a cup of coffee?" Or even "Where can I get some great sushi in Palo Alto, Calif.?"

Human-Powered Search

Users can send questions in casual language -- even slang, shortcuts, and misspellings -- without any special formatting or rules.

"What I find interesting about ChaCha's cell phone service is it helps you use the power Relevant Products/Services of the Web even though you don't have an expensive smartphone," Rob Enderle, principal analyst for the Enderle Group, said in a statement.

"This isn't about getting people to buy an expensive phone and service," he said. "It's about making any phone, from the smartest to the simplest, more useful."

ChaCha users can ask about sports scores, movie times, airline delays, weather, or local information, including the gas prices and pharmacy locations, for example. ChaCha also answers questions about current events, trivia, or just general contact information for local businesses and residences.

Charging for ChaCha

ChaCha has a real opportunity in what is still an open field in mobile search, according to Greg Sterling, principal analyst at Sterling Market Intelligence. While the desktop players are well-entrenched, he said, there isn't established consumer behavior and brand loyalty in mobile search yet.

"ChaCha is different from most of what's out there," Sterling went on to say. "It is easy to use and in many ways offers greater efficiency Relevant Products/Services because you are not receiving links that you have to explore."

The million-dollar question is whether anybody will be willing to pay for the service. "It's possible to develop a subscription model for mobile search in a way that you can't do on the desktop today," Sterling said. "But it would be a service that's clearly better than free competitors."
 

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