Newsletters
Business News for Technology Decision-Makers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
Home Business Briefing Mobile Industry News Small Business Business Intelligence More Topics...
GET RECOGNIZED.
Let an ISACA® certification
elevate your career.

Register today and save
Press Releases
Tame your scariest paperwork. Find Out How
Average Rating:
Rate this article:  
SYNETY Announces Bullhorn-CloudCall Integration
SYNETY Announces Bullhorn-CloudCall Integration

 
November 2, 2012 9:28AM
SYNETY Announces Full Integration of CloudCall with Bullhorn's Applicant Tracking and CRM Software -- Bullhorn users can now drive powerful, integrated telephony functions directly from the software, using SYNETY's on-demand communications suite
 



SYNETY, the cloud telephony specialist, has today announced the complete integration of its CloudCall on-demand business telephony system with Bullhorn's applicant tracking and customer relationship management (CRM) software.

This enables Bullhorn users to drive powerful PBX and telephony functions directly from the Bullhorn interface. These functions include desktop click-to-dial, full integration of call histories, and the ability to add complete recordings of calls to customer and candidate records, giving the most comprehensive overview of current and historic client interactions.

These features can be delivered as an adjunct to customers' existing telephony on a per-user, per-month basis with no upfront costs. Bullhorn users can also benefit from CloudCall's ultra-low costs for outbound calls of just 0.75p per minute for UK landline numbers and 2p per minute for UK mobiles, helping to make significant savings on communications costs.

Mark Seemann, CEO of SYNETY said: "The ability to add voice recordings seamlessly into customer and applicant records delivers real benefits to recruiters. It gives them a permanent record of telephone interviews and transactions that can be reviewed at any time, for training, verification or compliance purposes. It also gives a more complete picture of customer communications and interactions, helping to share knowledge across organisations and enhancing client service."

The partnership between SYNETY and Bullhorn is part of the Bullhorn Marketplace, where users can easily find all the staffing and recruiting apps and services they need to manage the entire recruiting process, pre-integrated with the Bullhorn system.

Peter Linas, Managing Director EMEA for Bullhorn said: "Integrating click-to-dial telephony and call recording functions directly into contact records not only helps to boost staff efficiency, but also provides a comprehensive log of client transactions. With SYNETY as a Bullhorn Marketplace partner, our users can embed voice into their CRM deployments and take client service to a new level."

SYNETY's CloudCall is available on a per-user, per month basis with no upfront capital expenditure needed and no software to install or maintain. Its integration with Bullhorn means that voice functions can be fully embedded into the applicant tracking and CRM suite, enabling complete records of phone transactions to be managed and accessed as easily as an email.

CloudCall offers a fully featured hosted business communications solution that delivers real cost savings and productivity benefits. The CloudCall Enterprise service operates as a stand-alone phone service over a broadband connection, using either SYNETY VoIP handset or softphone. It can be provisioned within a few minutes and installed, configured and running within two working days, offering a hassle-free alternative to line rentals with a competitive per-user, per-month service charge.

The CloudCall Click service provides software integration which works with customers' existing phone systems or can be used as a standalone system. It delivers click-to-call and call recording capabilities integrated into a customer's CRM (customer relationship management system) and offers the lowest outbound call costs: under a penny a minute for landline numbers and 2p per minute for mobiles.

Additional built-in functions include advanced reporting and analysis on usage and activity by user so that entire workforces can be monitored easily, integrated IVR / Auto-Receptionist to greet and help route incoming calls efficiently and call queuing which allows peak busy time calls to be handled more efficiently.
 

Tell Us What You Think
Comment:

Name:



Salesforce.com is the market and technology leader in Software-as-a-Service. Its award-winning CRM solution helps 82,400 customers worldwide manage and share business information over the Internet. Experience CRM success. Click here for a FREE 30-day trial.


 Press Releases
1.   Vectra Honored as 'Emerging Vendor'
2.   Magic Launches Magic XPA 2.5
3.   Matrix-Exzac Debuts EMIF Solution
4.   Porticor Honored for Cloud Excellence
5.   Ohanae's Cloud Privacy Protection


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
34 European Banks Hit by Android-Skirting Malware
Criminals have been finding gaping holes in Android-based two-factor authentication systems that banks around the world are using. The result: 34 banks in four European countries have been hit.
 
New Web Tracking Technologies Defeat Privacy Protections
Recently developed Web tracking tools are able to circumvent even the best privacy defenses, according to a new study by researchers at Princeton and the University of Leuven in Belgium.
 
Juniper DDoS Solution Aims at High-IQ Networks
In the face of more complex attacks, Juniper Networks is boosting its DDoS Secure solution to help companies mitigate the threats with more effective security intelligence throughout the network fabric.
 

Navigation
NewsFactor Business
Home/Top News | Business Briefing | Mobile Industry News | Small Business | Business Intelligence | Innovation | E-Commerce | Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.