Newsletters
Business News for Technology Decision-Makers NewsFactor Sites:       NewsFactor.com     Enterprise Security Today     CRM Daily     Business Report     Sci-Tech Today  
   
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Home Business Briefing Mobile Industry News Small Business Tech Trends More Topics...
Eliminate costly downtime!
Find out how with Free White Paper
& enter to win a Samsung Galaxy Note

www.apc.com
Business Briefing
24/7/365 Network Uptime
Average Rating:
Rate this article:  
Amazon Will Replace Cracked Kindles for Free
Amazon Will Replace Cracked Kindles for Free

By Patricia Resende
July 16, 2009 11:38AM

Bookmark and Share
Two days after a $5 million class-action suit was filed, Amazon has decided to replace cracked Kindle 2 e-readers for free. Amazon had wanted $200 to repair damage apparently caused by a protective cover it sold. Amazon would not say if the replacement Kindles will be new or refurbished models. Customers have posted complaints.
 



After scores of complaints about cracked Kindle 2 electronic readers and a class-action suit filed Tuesday, Amazon.com has decided to replace the broken Kindles for free. The company reversed its initial decision to make owners pay $200 to repair the devices just two days after the $5 million class-action suit was filed.

The Seattle, Wash.-based law office of Terrell Marshall & Daudt filed the lawsuit against Amazon.com on behalf of all owners of Kindle 2 and Kindle DX e-readers. The lawsuit began after Seattle resident Matthew Geise, the lead plaintiff in the case, was told that the device for which he paid $359 and the protective cover for which he paid $29.99 would not be replaced for free.

The law firm alleges that Amazon.com changed its policy of replacing cracked Kindles for free to charge a $200 service fee.

"We do not comment on active litigation," said Amazon spokesperson Cinthia Portugal. "Nevertheless, we encourage anyone who has an issue with the cover-attachment mechanism to return the cover and device for a free replacement so we can investigate further."

Not So Protective

Three months after Geise purchased the device for his wife, the couple began noticing cracks on the device where the protective cover attaches to the Kindle. The device's screen then froze on July 6 and has not worked since.

After contacting customer service, Geise was told the frozen screen was covered under warranty but the cracks to the device would not be covered. Geise was told, according to court documents, that the cracks would not be covered under the warranty since the only way cracks would occur is if the user opened the cover backward.

The couple was then told later by a different Amazon.com representative that the cracks were a common complaint and said the company would fix the device for a $200 service fee. The couple was also told they would receive a replacement Kindle, but were not told if the replacement was new or used.

Portugal also would not say whether replacement Kindles would be new or refurbished devices.

Common Complaint

Kindle 2 owners began posting their complaints about cracked Kindles on the company's review page. Reviewers said their devices cracked after attaching a leather protective book cover to the device. Ironically, the protective cover was offered through Amazon with the Amazon Kindle logo.

"This is garbage," said one reviewer, according to documents filed with the court. "I am sorry, but if an accessory is purchased to PROTECT the product, the company should certainly be liable if it is the cause of the damage."

"This has happened to me now, too," wrote another reviewer. "Unfortunately, Amazon is not being so responsive. First they told me the problem was 'customer use patterns.' I asked, 'You mean, like reading?' Now they are offering to send me a new replacement for a '$200 service fee.'"

Participants in the class-action suit are asking Amazon to refund all their money, pay treble damages, and pay fees associated with the lawsuit.
 

Tell Us What You Think
Comment:

Name:

Brian:

Posted: 2012-01-01 @ 7:22pm PT
Yes I have a kindle and the screen is cracked also.



APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.


 Business Briefing
1.   Tech Stocks: From Giddy to Glum
2.   Authors Guild Hits Back at Google
3.   Bezos Talks Grocery Delivery, Drones
4.   Parties Clash Over Internet Oversight
5.   Salesforce To Dominate S.F. Skyline


advertisement
Is Zuckerberg Nuts To Buy Oculus VR?
$2 billion deal for unproven company.
Average Rating:
Will Nadella Launch an Office for iPad?
New Microsoft CEO may act this month.
Average Rating:
Google, Viacom Settle Copyright Battle
Bury digital hatchet over YouTube.
Average Rating:


advertisement
Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Tips To Defeat the Heartbleed Bug
Heartbleed headlines continue as IT admins scramble for answers no one has. Early reports of stolen personal data, including 900 social insurance numbers in Canada, are starting to trickle in.
 
NSC Backs Disclosing Software Vulnerabilities
Disclosing vulnerabilities in commercial and open source software is in the national interest and shouldn't be withheld unless there is a clear need, says the National Security Council.
 
Heartbleed Flaw Affects Hardware, Too
It appears the Heartbleed security bug affects not just Web sites, but also the networking equipment that connects businesses and homes to the Net, including Cisco and Juniper's equipment.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
Google Glass may find its first markets in verticals in which hands-free access to data is a boon. Medicine is among the most prominent of those, as seen in a number of Glass experiments under way.
 

Mobile Technology Spotlight
Is Amazon Launching a 3D Smartphone?
Once known for selling books on an e-commerce platform, Amazon is now a bona fide hardware maker -- and it's reportedly rolling out an innovative smartphone with a 3D screen.
 
Review: S5 Features Useful, Less About Gimmicks
There's a lot to like about Samsung's new Galaxy S5 smartphone -- among them, its relative lack of features. Samsung chose to focus on features people might actually want, not gimmicks.
 
Analyst: Samsung Galaxy S5 Won't Sway iPhone Lovers
The Samsung Galaxy S5 hits store shelves on Friday and the reviews are starting to pour in. The question is: Can the latest in the Galaxy line grab more market share from Appleā€™s iPhone?
 

Navigation
NewsFactor Business
Home/Top News | Business Briefing | Mobile Industry News | Small Business | Tech Trends | Business Intelligence | Sales & Marketing | Innovation
E-Commerce | CIO Issues | Press Releases
NewsFactor Network Enterprise I.T. Sites
NewsFactor Technology News | Enterprise Security Today | CRM Daily

NewsFactor Business and Innovation Sites
Sci-Tech Today | NewsFactor Business Report

NewsFactor Services
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About NewsFactor Network | How To Contact Us | Article Reprints | Careers @ NewsFactor | Services for PR Pros | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 NewsFactor Network. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.