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Call Center Training: Tips for Success
Call Center Training: Tips for Success

Are you responsible for training new reps for your call center? Or perhaps managing your call center agents and realizing it’s time for more training? Check out these helpful tips to ensure call center success.

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  Call Center Training: Tips for Success
Twitter Admits to Diversity Problem in Workforce Twitter Admits to Diversity Problems

White, Asian men dominate workforce.

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Facebook on a Roll with Mobile Ad Surges Facebook 2Q Earnings, Revenue Soar

On a roll with mobile advertising surge.

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Nokia Sees Brighter Future Without Handset Unit Nokia's Post-Handset Future Is Bright

Reports improved earnings after sale.

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Texas Governor's Startup Fund Is Not All It Seems Texas Startup Fund Not All It Seems

Sketchy results from recipient firms.

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Business Briefing
Facebook 2Q Earnings, Revenue Soar
Nokia's Post-Handset Future Is Bright
Twitter Admits to Diversity Problems
Mobile Industry News
Sprint Becomes Google Apps Reseller
Facebook 2Q Earnings, Revenue Soar
Nokia's Post-Handset Future Is Bright
Small Business
Sprint Becomes Google Apps Reseller
Texas Startup Fund Not All It Seems
BlackBerry BES 10 Now Hosted
Business Intelligence
HP Drops $50M on Hortonworks
Esri, SAP Team on Data Mapping
Chief Customer Officers Boost Profits
Innovation
Internet of Things Comes to DIYers
GoTenna: Work-Thru for Dead Zones
'May I Help You?' Asks Jibo the Robot
E-Commerce
Call Center Training: Tips for Success
Is the Amazon Fire Phone a Winner?
Texas Startup Fund Not All It Seems
Press Releases
Zendesk Expansion Delivers Jobs
Dragon NaturallySpeaking 13 Debuts
Web Platform Ezoic Launches
Latest & Greatest
Sprint Becomes Google Apps Reseller
 
Is the Amazon Fire Phone a Winner?
 
Earnings, Excitement Grow for Apple
 
Review: Amazon's New Fire Phone
 
Microsoft CEO Sees 'Bold' Plan Ahead
 
Target App Makes Shopping a Snap
 
Backlash Stirs Against H-1B Visas
Debate over foreign workers continues.
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Apple Digital Book Settlement Set
But company still appealing decision.
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Radical.FM's Freemium Biz Model
Online radio startup asks for donations.
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Android SMS Worm on the Loose
Malware lets bad actors cash in.
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Product Information and Resources for Technology You Can Use To Boost Your Business

Network Security Spotlight
Researchers Working To Fix Tor Security Exploit
Developers for the Tor privacy browser are scrambling to fix a bug revealed Monday that researchers say could allow hackers, or government surveillance agencies, to track users online.
 
Wall Street Journal Hacked Again
Hacked again. That’s the story at the Wall Street Journal this week as the newspaper reports that the computer systems housing some of its news graphics were breached. Customers not affected -- yet.
 
Dropbox for Business Beefs Up Security
Dropbox is upping its game for business users. The cloud-based storage and sharing company has rolled out new security, search and other features to boost its appeal for businesses.
 

Enterprise Hardware Spotlight
Microsoft Makes Design Central to Its Future
Over the last four years, Microsoft has doubled the number of designers it employs, putting a priority on fashioning devices that work around people's lives -- and that are attractive and cool.
 
Contrary to Report, Lenovo's Staying in Small Windows Tablets
Device maker Lenovo has clarified a report that indicated it is getting out of the small Windows tablet business -- as in the ThinkPad 8 and the 8-inch Miix 2. But the firm said it is not exiting that market.
 
Seagate Unveils Networked Drives for Small Businesses
Seagate is out with five new networked attached storage products aimed at small businesses. The drives are for companies with up to 50 workers, and range in capacity from two to 20 terabytes.
 

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